Shipping Policy

Thank you for shopping with us. This policy explains order processing, shipping coverage, logistics tracking, and related terms.

Shipping Fee

We offer a standard flat rate:
Fixed shipping fee: $10.99 USD

Applicable to all eligible orders.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once shipped, you will receive a confirmation email with tracking details.

Shipping & Logistics (Tracking Information)

All orders include a trackable tracking number
You can monitor shipment status in real time
Tracking updates are usually available within 24–72 hours after shipment
Common statuses: Picked up / In transit / Customs clearance / Out for delivery / Delivered

If tracking does not update for an extended period, please contact support.

Shipping Carriers

To ensure reliable global delivery, we may use the following logistics providers depending on the destination:

DHL
UPS
FedEx
4PX
YunExpress
SF Express (SF International)
Other local and international logistics partners

Notes:

Different orders may be shipped via different carriers
Carrier is automatically selected based on destination
All shipments include tracking information

Estimated Delivery Time

Delivery times vary by region:

Asia: 7–12 business days
Europe: 7–15 business days
North America: 10–18 business days
Other regions: 10–25 business days

Delivery may be delayed due to customs or logistics conditions.

Restricted Shipping Regions

We do not ship to the following countries or regions:

Sudan, South Sudan, Iran, North Korea, Cuba, Syria, Ukraine, Russia, Belarus, Afghanistan, Democratic Republic of the Congo, Haiti, Iraq, Libya, Mali, Mozambique, Myanmar, Somalia, Turkey, Yemen

Customs & Import Taxes

International orders may be subject to customs duties or import taxes
These fees are the responsibility of the customer
Refused packages due to unpaid customs fees may incur additional costs

Address Changes

Address changes can be requested before shipment
We cannot modify shipping details after dispatch
We are not responsible for failed delivery due to incorrect addresses

Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately
We will assist with carrier investigation and provide a solution based on the situation